I had the same problem with them. My son hit a cow on the road at night and wrecked his truck.
They would not fix the truck. Jane from okc said her insured was not at fault? I sent Jane many photos the following days and weeks of her insureds cattle walking down the middle of the road during the day and night. Not liable???
Well Jane let me tell you this; if I hit one of your insureds cows and wreck my hummer I will make sure I name you in the law suit! Shelter insurance is by far the worst insurance company!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of shelter insurance auto claim. Shelter Insurance needs to read this review and look into the issue (if any) according to poster's claims.