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An individual backed into my car and two months later I'm still trying to get the claim resolved. The adjustor rarely answered the phone and was combative about paying for a rental despite his party admitting to being at fault.

The check did not cover the repairs and now me and the shop are waiting for a supplemental check.

Very unpleasant. Extremely poor customer service, especially when compared to State Farm or Allstate.

Product or Service Mentioned: Shelter Insurance Auto Claim.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 21, 2017.
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