I do not think that shelter keeps the promises that they claim on their website their mission statement says that they handle claims quickly. however I have a seven month claim pending for a pool due to and inadequate claims process. The summer is almost over and I...Read more
Well recently I got insurance with your company in November a truck and two cats in March got 2 motorcycles and I asked the agent to set it all up on the same day well he claimed he couldn't do it !!! Really i mean *** IM paying the bill well the agent James is MARTY...Read more
My fiancee suffers from PTSD and is disabled. When she discovered a stranger poking around on our property and pointing a camera toward our windows while I was at work, this unannounced visit triggered her PTSD. I later found out that it was a third-party inspector...Read more
Shelter Insurance Customer Care Review
I had a very bad customer service experience with customer service agent/mgr Kim. When I asked her to transfer me to the customer service survey, she hung up on me.
Shelter Insurance Auto Claim Review
I've had this insurance company more than 40 years... Can't do better! Never a complaint, Wonderful 2 work with, Fair, and friendly. One would be foolish not to look into this company for insurance!
Liability Insurance Review
They never call and tell you they're raising their rates they raised them so high all the time you can barely get anybody to help you and they're just not a nice company
Shelter Insurance Homeowners Insurance Review
I had to pay 2 months in advance to be on the quarterly pmt plan on my home owners insurance. After they cxld my auto ins. for no reason i cxld my home owners policy. I was never refunded my advanced pmt.
Ginger D. Jones was the insurance agent I worked with in Kansas City. For the most part, the experience was okay. However, the last day I spoke with her she was ill-tempered and had VERY poor customer service. The car accident I was in was not my fault and I needed an...Read more
Shelter Insurance failed to pay my claim,I had aprox $54,000.oo in heavy duty diesel mechanic tools and machining tool stolen shelter refused to pay claim, and now I can work to support myself as I don't have the money to replace. That is why I had insurance. I am left...Read more
I got a letter from Shelter insurance telling me my policy had ran out on December 10 and I would have to pay 20.00 to reinstate it. We never got a Renewal letter from Shelter and I talked to Dan in Hiawatha Kansas and he told me it was sent, if so it got lost in the...Read more
Osage City, Kansas
I didn't like
- Did not like what was done
i got a 2010 ford focus and a lady hit us in the rear we contacted her shelter agent was told get a quote so we did we had 2 or 3 scratches from her paint and license plate but then we noticed we had to keep popping where the bumper meets the car(its all plastic)ON...Read more
A few years back I was trying to adopt a dog, but due to the reason it was a restricted breed, they would only allow me to take in the dog if I raised my home insurance policy. I called the local agent here in Little Rock, AR and asked if it would be possible to do so,...Read more
It depends alot on your agent their attitude in resolving your issues and the employees professionalism in getting things done to solve your claim. I have a great agent Jana Dries in Lexington Ky. I been with shelter 6 yrs. I had a accident that was Not my fault a few...Read more
My issue was that the adjuster would not return my calls after me calling multiple times. The first time I called she stated that her computer was down and asked if I could call her back in 15 minutes. I called her back several times that day and she never returned...Read more
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