Latest review first
Pissed Consumer Interviews ?
I have had a claim submitted to Shelter Insurance in Oklahoma for damages to my 33' yacht. I have had everything I own insured by Shelter Insurance for over 15 years!! Steve Copeland of Norman, Oklahoma is my agent. He has even told me that, The adjusters don't talk to them. He can't even contact them. It has been over a month since I filed a complaint. They have done nothing!!! Jane Kern is my adjuster and she hasn't returned the 2 calls that I have made. I can't give a customer review because, I have never been treated like a customer. How can you completely ignore a claimant from a loyal customers for over 15 years? I have paid over $100,000 in premiums since I have been a been "insured" and haven't had a claim on my coverage except for some minor auto accidents. They were described by Shelter as scrapes that needed to be buffed out. Dear Shelter, I will see you in court!!!! I am over being pissed off, I am ready to let the world know how bad Shelter Insurance treats their "Customers."
Shelter Insurance - Aftermarket BS
Apparently this is their MO. Just was told that they are paying for aftermarket part on my 2016 BMW. When I complained she said because it has 100,000 miles. If I wanted a factory part, they could source one from a junkyard. Really? Do auto parts like a bumper age by miles? That’s a ridiculous concept. The kicker is, the difference is $200. I was hit by a Shelter insured and you can’t spend a little more to repair my vehicle properly? They “ kindly” told my I could pay the difference or could ask the shop to price match with a factory part. Um...would’nt that be your job? You supposedly work with this shop all the time...why am I dealing with any of this. FRUSTRATING! Shelter sucks!
I didn't like
- Way my claim was handled
My a\c and furnace webnt out called a\c people through spent over 2 hours trying to fix it figured slightningbor poeer surge turn claim in at 3 pm 8 an next morning my son in law get call from adjuster a totle *** accused him of telling a\c people to lie then he called...Read more
Shelter Insurance - Clams
We had some lighting and some of our stuff got nocked out and my furnace is rusting out and I was told it will put out carbon monoxide I have stage 4 COPD and I can not run my heat every time they tell me it's prexisting i'm a poor man can't afford to replace it
WELL, THERE ARE MANY UNCLEAR, UN-EXPLAINABLE, AND MANY UUUHHH LIES/FIBS/CONFUSIONS OVER THE YEARS WHEN I'VE MADE INQUIRIES ABOUT THE HOMEOWNERS/AUTO/ETC PREMIUMS AND WHY THEY'RE INCREASING,. WAS TOLD THE NEW LOAN, OKAY LOAN PAID OFF, THEN ITS FOR FLOOD, OKAY NOT IN A...Read more
My a\ c went out called in a\ c repair after hours working on it they deterred it was a power surge or lightning strick turned into shelter at 3 pm at 8am the next morning the adjuster called the a\c people and told them are you sure you don't want to change your story...Read more
Shelter Insurance - Unprofessional
I have been treated like a jerk by JOE after the accident by other driver fault. Didn’t expect from the company who owned all my money for 3 years !
Shelter Insurance - Weird Service
I used to have treated like a jerk by JOE even if it was the other driver fault. I don’t expect this kind of treatment by the insurance company that own all my money for 3+ years
Shelter Insurance - Slow roadside assistance
Shelter has roadside assistance but it takes an hour or longer. If you don't want to sit and wait for 1 -2 hours better call a local wrecker service.
I live in CO. And I had an emergency in or. So I grabbed my grandson for someone to talk to. got up to Astoria or. Pick my son up and started to head back to grand junction CO. Going down the interstate. 4 deer on the road hit one took out my radiator in or. Call the...Read more
Shelter Insurance - Home owners insurance
We got a email saying payment was due, we did not get a bill or any other email from shelter, so now have to go to agent to pay, one day notice, i am more then upset over how we were treated.
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