Shelter Insurance
Shelter Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shelter Insurance has 1.8 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Insurance agent whit hensman is great, Jamie.
Cons: Way my claim was handled, Adjuster, Adjuster lied so they didnt have to pay a claim.Recent recommendations regarding this business are as follows: "Stay Away From Shelter", "Stay FAR AWAY.", "Set up a home owners contact line", "don't call customer service", "Do not use Shelter Insurance".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shelter Insurance has 1.8 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Insurance agent whit hensman is great, Jamie.
Cons: Way my claim was handled, Adjuster, Adjuster lied so they didnt have to pay a claim.Recent recommendations regarding this business are as follows: "Stay Away From Shelter", "Stay FAR AWAY.", "Set up a home owners contact line", "don't call customer service", "Do not use Shelter Insurance".
Most users want Shelter Insurance to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShelter Customer For Many Years Screwed Over By Them
On July 24,2019 our almost new low mile SUV was hit from the rear by two pickups in a construction zone on I-44 in Joplin,MO..My wife went to the emergency room.The vehicle was badly damaged but driveable...
The next morning (Thursday) I contacted our local Shelter agent about the wreck..The next day we were contacted by a Shelter claims adjuster whom was to be there on Monday..We waited all day Monday and nothing...We waited all day Tuesday and nothing...We finally got a call Tuesday evening to reschedule and the claims agent finally came on Wednesday afternoon...We wanted the car totaled..At the time of the wreck it was worth $26,000.
Things drug on for 4-5 weeks and the last I heard from our claims agent was that our SUV was offered at auction to the rebuilders and that the bids were poor because it had frame damage...All of the sudden we had a new smart *** claims agent Dakota Reeves that said he was fixing it no matter what because we drove it home-etc..
Well, the GM strike came along and we lost the use of the SUV for over 4 months. After 7 weeks and a $4,000 rental car bill we turned it in and bought another new SUV...We planned to sell our wreck repaired one....Our wrecked SUV had over $11,000 in damage and spent almost 2 days on a frame machine.,Everyone that looked at it in the body shop said it should have been totaled including a claims agent from another company..
After getting our wreck repaired vehicle back we immediately took it to 3 GM dealers we have done business with. The one we bought it from new picked it apart and said it was now worth 40% less..The door jam gaps weren't right..They would not take it in trade..They ran a Carfax and much to our shock it was listed it as being totaled.The same day two more GM dealers looked at it...They said it was untradeable and was worth 40% less...
Two used car dealers looked at it...One valued it at a 45% loss and the other a 35% loss..One offered us $10,000 for it.
We had the local liscense agent call the DMV at Jeff City,MO to see the status of our wreck repaired vehicle..It was shown there as a total loss and that the owner had retained it and had to retitle it as prior salvage.We think our first claims adjuster totaled it and was either fired or quit...We contacted Shelter and told them that they owed us a new SUV..It was in our insurance if totaled before 12 months or 12,000 miles we got a new vehicle..They basically did nothing for 2 weeks...I then called the Jeff City DMV and much to my amazement there was no record of our car ever being totaled nor of a phone call from the local DMV agent..Shelter must have someone on the inside to take care of things..
It took almost 4 weeks to get it off Carfax as being totaled..We then offered it for sale at $17,500 and after 4 weeks there was no interest...So we lowered it to $16,000 and it sat another 4 weeks with no interest..Finally some of our neighbors took a chance and bought it...7 months after they bought it, it was broad sided and totaled with $8,400 in damage..The driver had no insurance or liscense..
We lost $10,000 on it but Shelter said that the companies that hit us would pay for diminished value which was a lie..The 2 insurance companies at fault offered nothing at the start and finally after 2 years we are up to a $3,000 offer which is a $7,000 loss..What a joke..
I had been with Shelter for about 50 years total and they threw us under the bus..Stay away from them.If I could give them no stars I would..
Preferred solution: Shelter could have went to bat for us instead of throwing us under the bus and giving us back a shoddy repaired vehicle that was shown as totaled on Carfax worth 40% less..We are no longer with them.
User's recommendation: Stay Away From Shelter
Horrendous Communication
- High price
- No value of customers
- No morals
Preferred solution: Let the company propose a solution
User's recommendation: Stay FAR AWAY.
Hurricane Damages
Preferred solution: Update phone system for homeowners disasters
User's recommendation: Set up a home owners contact line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Insurance adjuster
- Adjuster is not educated on the cost of repairing property
Preferred solution: Help my daughter with her claim.
User's recommendation: Do not use Shelter Insurance
Worst customer service
Preferred solution: Apology
User's recommendation: don't call customer service
Does trust what they say about 100% replacements
- Quick to process real estate damage
- No pros
- F personal property
- Delay or deny cost od
Preferred solution: Deliver product or service ordered
I would not recommend shelter or at least the agent that handled my auto insurance
Correction: I worked for Allstate for 9-10 years, and lemme tell you Shelter ppl…. you do NOT do business like Aaron Luan did.
and you DO NOT treat ppl like they don't matter. good riddence
- No pros
- Does not live up to that principle
- Mis-leading agent aaron luan
Preferred solution: i dont want anything from Shelter, im out, and over it.
Should be made to talk to people
- Would be good if had good corresponse
- Would be good company if had good corresponse
- I dont have this insurance just waiting on you to pay my claim
Do not use this company for car insurance.
- Used to be reliable
- Being disrespected as a long time customer by the claims agent
- Claims agent very disrespectful and didnt pay as they should
Preferred solution: Full refund
Check your policy for personal property carefully
My husband had a rebuild 440 dodge we only claimed 1800.00. They said he could get a rebuilt 350 on eBay for 500.00That is like comparing apples to oranges
Example I hade a Samsung French door side by side I paid over 2200.00 for they gave me 800.00. Don’t think that will replace my fridge when I get a house
- Some parts of policy pays quickly
- Does not live up to that principle
- Parts are misleading when you discuss personal property coverage
Preferred solution: Let the company propose a solution
Horrible insurance
One star
- Six plus weeks claim resolution
Preferred solution: Let the company propose a solution
So far not as bad as i said in the past
Insurance Expert Talks
I thought Shelter Insurance was great until I filed a claim
Preferred solution: Deliver product or service ordered
Ripped off on my renters insurance with shelter
- Shelter insurance jeff sucks
Preferred solution: Full refund
Lack of respect for disabled veterans
- Veteran unfriendly
Preferred solution: Let the company propose a solution
About
Shelter Insurance was opened in 1946. The company provides affordable car insurance. The corporate office of the company is based in Missouri. Shelter has grown to be an industry leader in insurance and financial products and services. The core product lines of the Shelter Insurance Company include personal automobile, homeowners, as well as commercial automobile insurance. The company also provides other financial services, such as investment products, life insurance, group and employee benefits, and business insurance. br> Shelter Insurance is one of the most successful and financially sound regional insurance groups in the United States. The company also operates internationally.
Shelter Insurance is ranked 179 out of 1822 in Insurance category
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