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I've been with Shelter for about 8 years. Last year we had some storm damage that was so bad it took out my laundry room. Two months ago another storm blew over a pine tree in my back yard knocking over my aluminum fence and part of my tool shed. I called the adjuster...
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1.1
#1052128
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An individual backed into my car and two months later I'm still trying to get the claim resolved. The adjustor rarely answered the phone and was combative about paying for a rental despite his party admitting to being at fault. The check did not cover the repairs and...
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1.0
#1011701
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called in a broken pipe claim. adjuster asked for the date of loss and I said I just noticed the damaged kitchen floor but didn't know when the pipe broke. he said he had to know the exact date of loss and further said if I didn't know he would put down a month and a...
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Anonymous
Retired Adjuster

That is pretty subjective, was there very dark or rotted wood? Moll can start growing three days, but a lot of mold is another indicator of a long term leak. Also, what caused...

#1001547
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Loss Of Home Due To Fire Review

Shelter Insurance
#1036795
1.0
Details
Shelter will not stand behind what they sell
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Shelter Insurance Auto Claim Review

Shelter Insurance
#1001548
1.0
Details
I got into an accident with someone insured with Shelter. When Sharon Brock...Brack? called me to get a statement, she was VERY condescending. She laughed at me the whole time. And she did the same thing to my friends who were in the car when I had the accident.
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Customer service

Short Review on September 27, 2016

Shelter Insurance
#926656
2.3
Details
Very unprofessional adjuster, try to protect her company to not spend money, instead if protecting the insurer from other party filing lawsuit
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Shelter Insurance Customer Care Review

Shelter Insurance
#904465
I had a very bad customer service experience with customer service agent/mgr Kim. When I asked her to transfer me to the customer service survey, she hung up on me.
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October 4, 2016 was my accidebt as as of now im still without a car even though it had just been total two weeks ago..im having hardships in taking my disabled son back and forth..the total out for my car has not bern credited to my insurance company that finance my...
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Anonymous
Mac

Well *** you should have told the adjuster the insident just accured. That is why you called them now. Companies are in business to profit!! You must play the game and out thi...

Anonymous
Anonymous

I was in a car accident September 12th 2016 it was the other drivers fault this is her insurance company the are refusing to get me a new vehicle all they told me they are doi...

#967233
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After a bad storm i filed a claim several years ago and an inspector came and looked at the roof.I got a tiny check for some low-ball amount and looked for roofers who all laughed in my face.I could not find anyone to even patch it for this amount but i kept the...
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Anonymous
Mac

***. You should have gotten estimates before the adjuster came to inspect. $2700.00 For that price I could have a full roof and a half for that.

Anonymous
Anonymous

Yes Shelter is very stingy when paying claims. But, you have options, you can try an appraisal defined in the policy, you may be able to hire a public adjuster, check the laws...

2.0
Goodland, Kansas
I liked
  • Jamie
I didn't like
  • Cancels policy if check a few days late
  • Did not like what was done
  • Claims adjuster a phony and a liar
#951715
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This company changed my monthly bill so many times I lost count. When I moved I cancelled my policy with them and asked the lady if I owed anything and she said "no, you're at a 0 balance. You owe nothing!" Two months go by and I get mail from debt collectors with a...
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1.3
#951668
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We were rear ended , by a shetler insurance policy holder, while filing a claim, the rep. was dispectful, rude. I would never do business with this company. Like we asked to be rear ended at a stoplight. We were the victims, and they victimized us again.
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Anonymous
CC

Same thing happened to me. I was hit on Oct 21 and I still do not have a settlement 4 weeks later. It is like they don't want to pay the claim. If the guy was paying attent...

Roff, Oklahoma
#944457
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I have been with this company since I was 16 I'm 32 now never had filed a claim.. just made my payment and keep moving. I just added another vehicle to my insurance 2 months ago I get a bill in the mail for one of my vehicle that I payed in full for 2 months before I...
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1.5
#938423
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I am not insured with Shelter but the roofing company that I hired is. The adjuster was extremely rude and had the wrong answer for every question that I asked. My damage ocurred on 29 Jul 2016. On 24 Aug, I was advised that I had to move out. They sent a man from AR...
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1.0
#926413
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I had the same problem with them. My son hit a cow on the road at night and wrecked his truck. They would not fix the truck. Jane from okc said her insured was not at fault? I sent Jane many photos the following days and weeks of her insureds cattle walking down the...
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1.0
#926168
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