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After a bad storm i filed a claim several years ago and an inspector came and looked at the roof.I got a tiny check for some low-ball amount and looked for roofers who all laughed in my face.I could not find anyone to even patch it for this amount but i kept the...
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Anonymous
Mac

***. You should have gotten estimates before the adjuster came to inspect. $2700.00 For that price I could have a full roof and a half for that.

Anonymous
Anonymous

Yes Shelter is very stingy when paying claims. But, you have options, you can try an appraisal defined in the policy, you may be able to hire a public adjuster, check the laws...

2.0
Goodland, Kansas
I liked
  • Jamie
I didn't like
  • Cancels policy if check a few days late
  • Did not like what was done
  • Hate it
#951715
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This company changed my monthly bill so many times I lost count. When I moved I cancelled my policy with them and asked the lady if I owed anything and she said "no, you're at a 0 balance. You owe nothing!" Two months go by and I get mail from debt collectors with a...
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1.3
#951668
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We were rear ended , by a shetler insurance policy holder, while filing a claim, the rep. was dispectful, rude. I would never do business with this company. Like we asked to be rear ended at a stoplight. We were the victims, and they victimized us again.
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Anonymous
CC

Same thing happened to me. I was hit on Oct 21 and I still do not have a settlement 4 weeks later. It is like they don't want to pay the claim. If the guy was paying attent...

Roff, Oklahoma
#944457
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Loss Of Home Due To Fire Review

Shelter Insurance
#1036795
1.0
Details
Shelter will not stand behind what they sell
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Insurance Plans Acceptance
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Shelter Insurance Auto Claim Review

Shelter Insurance
#1001548
1.0
Details
I got into an accident with someone insured with Shelter. When Sharon Brock...Brack? called me to get a statement, she was VERY condescending. She laughed at me the whole time. And she did the same thing to my friends who were in the car when I had the accident.
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Customer service

Short Review on September 27, 2016

Shelter Insurance
#926656
2.3
Details
Very unprofessional adjuster, try to protect her company to not spend money, instead if protecting the insurer from other party filing lawsuit
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Shelter Insurance Customer Care Review

Shelter Insurance
#904465
I had a very bad customer service experience with customer service agent/mgr Kim. When I asked her to transfer me to the customer service survey, she hung up on me.
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I have been with this company since I was 16 I'm 32 now never had filed a claim.. just made my payment and keep moving. I just added another vehicle to my insurance 2 months ago I get a bill in the mail for one of my vehicle that I payed in full for 2 months before I...
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1.5
#938423
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I am not insured with Shelter but the roofing company that I hired is. The adjuster was extremely rude and had the wrong answer for every question that I asked. My damage ocurred on 29 Jul 2016. On 24 Aug, I was advised that I had to move out. They sent a man from AR...
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1.0
#926413
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I had the same problem with them. My son hit a cow on the road at night and wrecked his truck. They would not fix the truck. Jane from okc said her insured was not at fault? I sent Jane many photos the following days and weeks of her insureds cattle walking down the...
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1.0
#926168
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Working on a claim for a motor home Sent a Estimate and some Pictures They paid the claim EVERYTHING WORK OUT GREAT ON THIS ONE So This Body Shop will at this time, Will not say a bad word at all ,, But if it was Snake Farm or All Snake those Sorry Company's should be...
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5.0
#903814
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I was hit from behind by a customer of theirs and after making the initial call and providing my statement and waiting about a week for the adjuster to call back only to find out I now needed to provide a recorded statement (thought the initial statement was recorded...
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Anonymous
Anonymous

I'm haveing same issue

Anonymous
Anonymous

This company is very unprofessional. Lacks integrity.

#899106
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Shelter Insurance - Review in Insurance category
Shelter mutual has gave me *** since the 14th i was hurt in an accident by one of shelters cliants its the 22nd i still have no rental they keep lying to me telling me that an adjusters comming isnt thst too many days to be withought a car you payed for like i was hit...
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Anonymous
Anonymous

Hire an attorney.

1.8
#886713
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I do not think that shelter keeps the promises that they claim on their website their mission statement says that they handle claims quickly. however I have a seven month claim pending for a pool due to and inadequate claims process. The summer is almost over and I...
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#884337
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